Refund Policy

New accounts get a 7-day free trial on the Starter plan. No payment information is required to start. You will not be charged unless you choose to start a paid subscription before or after the trial. You can stop using the Service during the trial at any time with no obligation.

Monthly subscriptions are eligible for a full refund within 7 days of the first charge on a plan, provided you contact us within that window. Subsequent monthly renewal payments are non-refundable; you may cancel at any time to stop future renewals, and your access will continue until the end of the current billing period.

Annual subscriptions are eligible for a pro-rata refund within 14 days of the charge, calculated on a daily basis for the unused portion of the year. After 14 days, annual subscriptions are non-refundable, but you can still cancel to prevent the next year's renewal.

Prepaid invoice packs (top-ups beyond your plan's monthly quota) are non-refundable once the invoices have been credited to your account. Unused invoices do not expire and remain available on your account so long as it is in good standing.

You can cancel any subscription from Settings → Billing at any time. Cancellation is effective at the end of the current billing period; you retain full access until that date, after which your organisation reverts to a trial-expired state until you choose another plan.

Cancelling does not, by itself, trigger a refund. If you are within a refund window described above, email us to request one.

Email itcpulse@gmail.com from the email address associated with the account, with the subject line “Refund request”. Please include:

• your organisation name and registered GSTIN;
• the Razorpay payment / order ID (visible on your receipt);
• a brief reason — this helps us improve the product.

We aim to acknowledge within 1 business day and process eligible refunds within 5–7 business days. The refund will land back on the original payment method.

We may decline a refund where the request falls outside the windows above, where the account has been terminated for breach of our Terms of Service, or where we have reasonable grounds to suspect abuse of this policy. Statutory rights you may have under Indian law are not affected by this policy.

If you experience a material outage or defect that prevents you from using the Service, contact us as soon as practical. We will investigate and, where appropriate, offer a service credit or refund proportional to the impact — even outside the standard refund windows.

Before disputing a charge with your card issuer or bank, please contact us at itcpulse@gmail.com — chargebacks block your account access and the resolution can take 30–90 days. We will almost always resolve a genuine issue faster.

Questions about this policy can be sent to itcpulse@gmail.com. See also our Terms of Service and Privacy Policy.